What personal data do we process?

When you contact us, for example by asking a question about our services, we use your personal data to respond to your question. We then register your question in our administration.

When you decide to start, you can register with us using the contact form. We process the following (personal) data: first and last name, gender, address, postal code, city, country, telephone number, e-mail address, age, Skype or Zoom ID, educational level, education title, name of university, study, document title, deadline documents and input and ny documents sent by e-mail, such as assessment forms, (a draft of) your documents and input (proposal). With regard to cookies, please see our cookie consent center.

For what purpose?

We use the data to answer your questions and advise you, for example regarding the type of documents and input supervision, the amount of guidance hours or which documents and input supervisor suit you. We match you with your writing coach and provide this coach with the required information to be able to provide the services. We also use the data to help you if you have questions or complaints about our services.

On what legal basis

Processing the above-mentioned data is necessary for the execution of our services – in other words, the agreement that we have with you.

With whom do we disclose or share the data?

We share this information with the documents and input coach who is matched to you and who will coach you through your documents and input. We never sell personal data. We never disclose or share data with (third) parties unless it’s legally required or if we are sincerely convinced that such action is necessary to (i) comply with a legal obligation (ii) to protect and defend our rights or property, (iii) in urgent situations to protect the personal safety, or (iv) to protect against legal liability.

Where do we process?

Your personal data is processed in Europe, except for when we use Zoom to communicate online in which case processing takes place in the United States.

How long do we process?

We do not store your data longer than legally permitted and no longer than necessary for the purposes why your data is processed. How long certain data is stored depends on the nature of the data and the purposes for which it is processed.

How are your data protected?

The data we process are protected by using current and up-to-date electronic security techniques, according to the applicable data protection standards. Our website is secured through an SSL certificate. You can check this when you surf on our website, as you must always see a lock icon in in the URL block.

What rights do you have?

Requests for viewing, correction or deletion of data can be submitted at any time by sending an e-mail to info@writeway.nl. Writeway will then delete or modify your data within four weeks after confirmation. If the provided data proves to be incorrect, or if it is stored in violation of applicable laws and regulations, we will correct this information or remove it at your request.

If you do not agree with a certain way of processing your data, you can object to the processing at any time by sending an e-mail to info@writeway.nl, We will respond to your objection as soon as possible after we received your e-mail, but in any case within four weeks.

You have the right to receive the personal data you provided to us in a usable form to transfer it to another controller. If you want to receive your personal data in such a form, you can send an e-mail to info@writeway.nl. We will respond to your request and provide the data after this contact within four weeks, and within three months at most if the request is complex.

If you are concerned about the way in which we process your personal data, we would appreciate of you contact us at info@writeway.nl. If you want to you can also report this to the data protection authority in your country.

How to ask questions or provide comments?

If you want to contact us regarding questions or comments about this privacy statement, you can do so through info@writeway.nl.

Change to this policy

This privacy statement can be changed from time to time, if new developments take place and / or it is deemed necessary. If we carry out substantive changes or is legally obliged to do so, we will inform you about this prior to this change via your e-mail address known by us.

This privacy statement has been updated on February 3^rd 2023.